LAST UPDATED: 16 SEPTEMBER 2026
This privacy policy explains how Clare As Mud Limited collects, uses and protects personal information when you visit the Clare Teal website, contact us, create an account or make a purchase.
WHO WE ARE
This website is operated by Clare As Mud Limited, trading as Clare Teal.
Clare As Mud Limited is a company registered in England and Wales under company number 05276236.
Registered office:
Park House
10 Park Street
Bristol
BS1 5HX
United Kingdom
Our website address is clareteal.co.uk.
INFORMATION WE COLLECT
We may collect personal information when you:
- place an order through our online shop;
- create a customer account;
- contact us through the website or by email;
- sign up for communications where offered; or
- otherwise provide information to us.
This may include your name, email address, telephone number, billing and delivery addresses, order details and any information you choose to include in an enquiry.
We may also collect technical information about how visitors use the website, such as browser and device information, IP address and information collected through cookies and similar technologies.
SHOP ORDERS AND PAYMENTS
When you place an order, we use the information you provide to process payment, fulfil and deliver your order, communicate with you about it, deal with returns or enquiries, prevent fraud and maintain appropriate business and accounting records.
Payments are processed through our payment providers. We do not receive or store your full payment-card details ourselves.
Some products may include digital material, such as streaming access or music downloads. Where these are supplied manually, we may use the email address associated with your order to send you the relevant streaming information or download link.
We retain transaction information where necessary for accounting, tax, legal and legitimate business purposes.
CUSTOMER ACCOUNTS
If you choose to create an account, we store the information required to provide and manage that account and to make future purchases easier.
You may contact us if you would like us to amend or delete personal information associated with your account, subject to information we are legally required to retain.
CONTACTING US
If you contact us through a website form or by email, we use the information you provide to respond to your enquiry and, where appropriate, to keep a record of our correspondence.
We do not use a general enquiry to add you automatically to a marketing mailing list.
COOKIES
Our website uses cookies and similar technologies. Some are necessary for the website and online shop to function correctly, while others may be used for features, analytics or embedded content.
Where consent is required, you will be able to accept, reject or manage optional cookies through our cookie banner.
Further information about the cookies used on this website will be available through our Cookie Policy and cookie settings.
EMBEDDED CONTENT AND THIRD-PARTY SERVICES
The website may include content or services provided by third parties, including music and video services such as YouTube and Spotify.
These services may collect information about your interaction with their content and may use cookies or similar technologies. Where required, non-essential cookies and tracking technologies are subject to your consent choices.
We may also use third-party providers where necessary to operate the website and business, including website hosting, payment processing, order delivery and other technical services.
We only share personal information where reasonably necessary for these purposes or where we are required to do so by law.
HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet-based service can be guaranteed to be completely secure, but we take appropriate steps to safeguard the information entrusted to us.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax obligations.
Different types of information may therefore be retained for different periods.
YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have rights in relation to your personal information, including the right to request access to it, ask for inaccurate information to be corrected, request deletion or restriction in certain circumstances, object to certain uses of your information and request a copy of information you have provided to us.
You also have the right to withdraw consent where we rely on consent to process your information.
If you have concerns about how your personal information is being handled, you also have the right to complain to the UK Information Commissioner’s Office.
CONTACT US ABOUT YOUR PRIVACY
If you have a question about this privacy policy or would like to exercise your data protection rights, please contact us through the Contact page on clareteal.co.uk.